Frequently asked questions

What is Let’s Chat?

Let’s Chat videos are designed to provide a unique opportunity for connection and stimulating conversation of an older person with their companion through a variety of activities.

Who is Let’s Chat for?

Let’s Chat videos are perfectly targeted to people with a recent diagnosis of dementia or for those who have recently attended an NHS Cognitive Stimulation Therapy (CST) course. They can be enjoyed by small groups of residents in a care home, by family members or on a one to one basis.

How does Let’s Chat work?

Each month there are two new videos which you can receive either
• As a digital download sent to you via email
• Or on a DVD which is sent to you in the post
We also offer Let’s Chat with a simple monthly subscription and offer a 10% discount if you sign up for 6 months and a 20% discount if you sign up for 12 months. Please download our FREE sample video to see an example of how Let’s Chat works. Our videos are simple to view either via DVD or as a digital download on any device with an internet connection.

What people can expect to receive

Each Let’s Chat video is based on a familiar theme and will help to start conversations, promote cognitive stimulation through activities and support the individual and their companion to connect to the wider world together.

What are the videos about?

We have created our videos with themes that stimulate conversations and are based on memories that are often familiar to us all. Themes can include: Bonfire Night or Zoos or even Bandstands! There are lots of ideas to build conversations around!

How much does it cost?

Let’s Chat costs just £25 for a DVD including two videos or for a digital download which also includes two videos. We also offer Let’s Chat with a simple monthly subscription and offer a 10% discount if you sign up for 6 months and a 20% discount if you sign up for 12 months.

What if I change my mind and want to cancel?

If you sign up for a subscription we will collect payment automatically each month but you may cancel your subscription at any time and we will ensure no further payments are taken from the 1st day of the following month after you notify us that you wish to cancel your subscription.

What if I am a care home or home care company and want Let’s Chat for all my residents? How will that work?

The cost is still £25 for a DVD or digital download including two Let’s Chat videos. All your residents can enjoy Let’s Chat for this simple price.  If you would like to subscribe we can offer a 10% discount if you sign up for 6 months and a 20% discount if you sign up for 12 months either via DVD or digital download.

I need some help and guidance with having a good conversation with the person I am watching Let’s Chat with.

We have designed a companions page which gives practical tips to keeping a good conversation going. We hope that you find this helpful. If you need more support or guidance, please contact us. We have years of experience of working with older adults and we would love to help you to get the most out of Let’s Chat!
Click here to view the guide for companions.

When is the best time to watch the Let’s Chat videos?

Find a time that works for you and your companion when you are both ready to engage in watching the Let’s Chat video.

Can I watch the video more than once?

Yes! You can watch it as many times as you like. You will probably have different conversations and find different things to chat about if you watch it again.

Can I keep all the videos that I have subscribed to?

Yes you can. It is recommended that the greatest benefit will be gained from engaging in the current Let’s Chat title during the month that you receive it. As many of the videos are based on topical and time of year themes, watching them in the suggested period will increase their relevance, aid orientation to time and add to the enjoyment you gain from them.