Terms and Conditions

Using our videos

Terms and Conditions

We agree to provide the Services (the “Services”) to you, as set out on our website, in return for a fee subject to the terms set out in these Terms and Conditions (the “Terms”) which form the agreement between you and Let’s Chat Digital Limited (“Us”).

These Terms form the complete agreement between you and us and supersede any previous arrangements. Apart from terms implied by law and other terms referred to herein – no other terms will apply.

These Terms deal with our online Services. You may only use our Services if you agree to these Terms.

When you purchase a Service from our Website, you understand that these Terms form part of your terms of service and purchase.

Please note that these Terms may be amended, and you must read these terms before you purchase a subscription. This document was updated on 16 February 2021.

2. Under 18.

If you are under 18 you must seek your parents’ permission to purchase a service from our website. We may write to your parents or legal guardian if we believe it is necessary to do so, ideally you should send a copy of any authority you have to use our Services.

3. Purpose and nature of the Online Services

While we believe that for the vast majority of people our activity videos are likely (based on our past experience) to be useful, not everyone may benefit. The Let’s Chat activity videos are not designed to provide occupational therapy treatment. They have been designed by occupational therapists but are not a treatment in themselves.

4. Suitability of Services

We may terminate these Terms at any time for any reason. In the case of monthly subscription If this happens we may refund your subscription cost (or part thereof in the case of termination after one video has been published for a month) unless you have breached our Terms.

5. What you need to tell us.

If you have a particular concern or problem you should contact us at info@letschat.org.uk. Please do not use our service if you have any underlying condition which you believe may be aggravated by our service.

6. What you will receive from us.

You will either receive a one-off digital download or dvd from us. If you use our monthly subscription service you will receive your dvd (in the post with second class delivery) or your digital download (on registration). You will be able to watch the videos as many times as you wish. You must not record or forward our videos to anyone else nor allow anyone other than the intended viewer or their viewing companion to log into any Let’s Chat account or access its content.

7. Before you use our Services

We do not envisage any potential risk in using our activity videos.

8. Cancellations & Refunds Policy

If for any reason you wish to cancel the subscription service, we will issue a credit or refund in respect of any full or partial monthly subscription fee as applicable. Cancellation midterm we will stop all future charges for our service.

Your refund will be sent via the bank or card details you have provided and will be subject to the standard processing time applied by your bank. In some cases, your refund may be processed as a “reversal”, in which case the original payment will disappear from the account entirely and the balance will reflect as though the charge never occurred.

9. Liability

The company is not liable for any loss or damage (i) which is not reasonably foreseeable result of any breach of duty of care owed to you; or (ii) which is increased as a consequence of you violating these Terms.

We do not accept liability for any loss related to embarrassment or emotional issues; profits or income, reputation; third party.

In any case our liability, subject to English law, shall be limited to the cost of one month’s subscription, or £5 if no payment was taken.

Your statutory rights are not affected by these Terms and they do not exclude or limit liability for death or personal injury caused by negligence or fraud or fraudulent misrepresentation.

10. Service use outside of United Kingdom

Our Service is licensed for use within The United Kingdom of Great Britain and Northern Ireland only. Accessing our service from outside this locality will constitute a breach of these Terms.

11. Governing law

These Terms and Services are subject to the laws of England and Wales. You agree that any dispute will be subject to the exclusive jurisdiction of the English courts.

12. Internet Availability

We do not accept any liability in the event that your internet connection does not allow you to view the videos or access our website.

13. Confidentiality

The information we provide is not to be shared with any third party, it is solely for your personal use. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

14. Data Protection

We are registered under the Data protection Act 2018 and our registration number is [ ]. We are committed to keeping your data safe and we act within current legislation.

15. Our Service is designed for use by individual customers. If you wish to use Let’s Chat with multiple residents or clients please contact sales@letschat.org.uk were we can discuss your specific requirements.

16. Complaints

If you have a complaint please contact us at the following address email address complaints@letschat.org.uk